ParcelForce Workers Agree to a below inflation pay rise

However, Royal Mail Sorting, Collection and delivery Staff have rejected the offer and the CWU are calling for more discussions to at least match the rate of inflation.

If things get out of hand, and with the majority of the group not accepting the offer, this could end up in a strike affecting the whole country.

And the issue isn't restricted to just Royal Mail. It appears that TNT use Royal Mail in some circumstances to complete delivery so it could affect them (and us).

To make things worse, if strike action is taken, Royal Mail haven't had assurances that any fines as a result of failing to meet standards targets will be waived.

Adam Crozier and the CWU really need to get this sorted ASAP!

If you wish to review the service you've received from Parcel force then feel to add your comments here.

Royal Mail Loosing Business

The ThisisMoney.co.uk site is reporting that Royal Mail is loosing business customers hand over fist to rivals such as TNT and UK Mail (part of Business Post).

I've always believed competiton is good for the industry as long as people compete on customer service and not simply offering the lowest cost.

PayPerDrop Added to Forum Reviews

I've just added a section on the Delivery Hell forum for people to review the PayPerDrop courier.

Bad Courier Service is not limited to the UK

It's not something we'd naturally think of, but the Patricia Tourist Office in Riga, Latvia have reason to complain about the lack of service they've recently received from DHL Brussels.

Mike Johnson commented on the Complaints board that one of their clients went to Berlin but forgot some special medication. Mike contracted DHL to send the client some medicine at his hotel on the Saturday.

Despite being located at their Brussels facility on the Friday, it didn't move from there the entire weekend.

Despite calling DHL USA and getting the medicine re-routed he had no satisfaction from DHL USA, Belgium or Latvia as they want a letter being signed saying Mike will arrange payment for the shipment before it's returned.

He complained that their level of service was just unacceptable and has stated that he'll close his account with them.

In my mind there needs to be more pressure like this for unacceptable levels of courier services. Without pressure from clients shoddy service will remain.

I congratulate Mike on his actions - especially when someones life could have depended on a delivery that was guaranteed.