Bad Courier Service is not limited to the UK

It's not something we'd naturally think of, but the Patricia Tourist Office in Riga, Latvia have reason to complain about the lack of service they've recently received from DHL Brussels.

Mike Johnson commented on the Complaints board that one of their clients went to Berlin but forgot some special medication. Mike contracted DHL to send the client some medicine at his hotel on the Saturday.

Despite being located at their Brussels facility on the Friday, it didn't move from there the entire weekend.

Despite calling DHL USA and getting the medicine re-routed he had no satisfaction from DHL USA, Belgium or Latvia as they want a letter being signed saying Mike will arrange payment for the shipment before it's returned.

He complained that their level of service was just unacceptable and has stated that he'll close his account with them.

In my mind there needs to be more pressure like this for unacceptable levels of courier services. Without pressure from clients shoddy service will remain.

I congratulate Mike on his actions - especially when someones life could have depended on a delivery that was guaranteed.