DHL On the Right Path

DHL has got the right idea. They've got loads of self-employed couriers who work flexible hours available so people can have their packages delivered between 07:30 and 21:00 Monday to Friday.

They've realised that being able to set a time-range for delivery will cut the number of re-deliveries. Initial trials of the DHL@Home service show that delivery success rate after three attempts was over 99.95%.

If a delivery hasn't been made on the first attempt, the courier will leave a card with their mobile number on it to arrange a re-delivery. This is a fantastic idea as I've spent too much time (and money) calling courier call centres only to get no-where.

Tim Brown, Sales and Marketing Director of DHL Express said "DHL@Home is designed to make life easier and take the stress out of home deliveries." Too right!