City Link Wins Award (cough)

Apparently City link has won an award for it's best practice approach to change management. Don't you love awards like that? The award I'm waiting for them to win is the "Best improvement in customer service!"

Strategy & Marketing Director Kriss Cocomazzi said "We want to be known as the carrier of choice for high value services and customer partnerships. Receiving this award is further evidence that we are going about meeting our objectives in the right way."

For me they've got an awful long way to go to achieve that!