City Link named "UK Courier Company of 2007"

It's only just turned May and City Link have been named as "UK Courier Company 2007". Perhaps the Institute of Transport Management should have waited for my laptop to arrive before they made the announcement.

It's frightening that a company that has got my deliveries wrong will hold 15% of the next day delivery market after takeover of Target Express.

In the news releases about their award, Patrick Sheedy, Media and PR Director for the Institute of Transport Management said "City Link employs a total quality management approach across its business and utilises innovative processes to ensure excellent standards of customer care, resulting in the highest customer satisfaction levels in the industry."

To be honest I've seen no evidence of that as a consumer.

He goes on: "Putting the customer first is our number one priority and we aim to meet even higher standards next year and beyond."

I saw no evidence of that when you close down a depot and don't redirect the phones and then when I do get the number for my new "local" depot (miles away in Widnes" no-one thought they should "put the customer first" by answering the chuffing phone!

Doing that actually cost your customer a sale as I decided to cancel my order with the retailer.