Am I being too harsh on City Link?

We know that City Link took over Target Express in December last year and that any crap service I've had recently could be due to teething problems?

Yeh maybe but if I was managing the integration project and closing down branches then I would have redirected all the phones to the new branch thats looking after the location. To me that's a very simple thing.

In an interview with Logistics Manager, managing director Michael Cooke said: "We have been working hard to understand what really matters to our customers and what changes need to be made to not only secure their loyalty but also to grow our customer base."

That's all well and good, but they seem to just be focusing on those sending items and not those recieving them. I don't think they understand "consumer power" and our ability to pressure retailers. A big retailer like ebuyer is already reviewing the use of City Link due to consumer pressure.

Michael, you've got a long way to go!